In most cases, a deep scan with Malwarebytes should allow you to fix the issue.

The kernel is affected by malware – Under certain circumstances, you can expect to see this error while attempting to install Power Eraser due to some type of kernel malware that is preventing the installation of AV software.

In this case, you can either identify the culprit and uninstall it or you can use System Restore to revert your computer back to a state in which the conflict was not occurring.

3rd party Application Conflict – There are certain applications with the potential to conflict with Norton Power Eraser (particularly RAM Optimizing tools).In this case, you will need to use an alternative to Power Eraser. So if your computer is using WIMBoot, you will not be able to use Power Eraser. WIMbot is Enabled on your PC – Keep in mind that Power Eraser doesn’t support WIMBoot.

In this case, you can resolve the issue by installing every pending Windows Update on your computer. Missing Windows 10 Aniversary Update – As it turns out, you can expect to encounter some degree of incompatibility with Power Eraser on Windows 10 if you don’t have the Anniversary Update installed on your computer.In this case, you can resolve the issue by updating your Power Eraser version to the latest. Outdated Power Eraser version – If you’re using Power Eraser version 22.5 or older, you can expect to see this error code due to some specific environment conditions (with certain PC configurations).

In this case, there’s nothing else you can do other than pinpointing the server issue and waiting for Norton’s developers to fix their issue. Norton Server issue – As it turns out, you can expect to see this error code while triggering a scan with Power Eraser if there’s currently an issue with Norton’s server that is preventing it from downloading the latest signatures.

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