If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.Kindly follow the steps provided below to resolve your query Read more about What does it mean when your OneDrive account is frozen? Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. You just need to get back under your Microsoft storage quota to get access to your files again. Sign in and follow the on-screen instructions to unfreeze it. You may see an 'account frozen' message if you have exceeded your storage allowance and/or haven't signed in for a long time.ĭon’t worry, your files are still there. You can do this with Files on Demand or by choosing which OneDrive folders to sync with your computer. View the largest files on your OneDrive.įree up OneDrive storage by reducing what your sync. To prevent going over your storage limit, you have three options:ĭelete some files and folders. If you see this icon, it means your OneDrive storage is nearly full.Ĭaution: Your OneDrive account will be frozen if you exceed your OneDrive storage limit for more than three months. Learn more about how to Use OneDrive on Android. The OneDrive cloud icon may briefly appear in your Android notifications as part of the normal upload process. Learn more about restrictions and limitations when you sync files and folders. OneDrive will show a padlock icon next to the sync status if the file or folder has settings which prevent it from syncing. When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in.

In Windows 8.1, search for OneDrive, and then select the OneDrive app. In Windows 7, under Programs, select Microsoft OneDrive. In Windows 10/11, select the OneDrive desktop app. Select the Start button, search for “OneDrive”, and then open it: Important: To make sure you're getting the latest features and fixes, download and install the latest OneDrive app for free.

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